Buying GolfLogix GPS by Garmin

After much research, I ordered the Golflogix GPS by Garmin a month ago. I ignored the complaints about connection problems and poor customer service since so many of the reviews were positive. I used the Super Saver Shipping and knew from previous experiences that it would take 14-17 days to receive the product. I planned to use the Golflogix GPS during a holiday golf trip and received it in plenty of time, 15 days later. I tried to connect and register the Golflogix GPS (necessary to load the courses and use the device) several times on my three computers (desktop, laptop, and netbook all with XP) with no luck. I emailed Golflogix and received a reply stating someone would get back with me (they are only available during weekday business hours on mountain time). I waited the weekend and three weekdays with no further email response from Golflogix. I then contacted Golflogix customer service by phone. After approximately an hour and a half of trying different processes including taking a suggeted steak knife to pull out the pins on the device end of the cable, getting cut off once, uninstalling and reinstalling the Golflogix software and restarting my computer over and over, the not overly friendly Golflogix representative informed me that I must have a defective cable. He took my mailing information after much difficulty trying to enter it correctly, put me on hold for 5-10 minutes, and informed me that I will receive a weird looking wire in 7-10 days since it will not be mailed until they get time after the holidays (they will be closed for a long weekend and then busy). He reports the wire should solve the problem. Needless to say, I have been unable to use the device during my golf trip . I am very disappointed and would not recommend the product or their customer service to anyone else. If possible, I will return the Golflogix GPS--the representative indicated that they would not replace the unit. I am hoping I can return it since I did not purchase it directly from Golflogix. If not possible to return the Golflogix GPS, I will try the "weird looking wire" and update my review. Get more detail about GolfLogix GPS by Garmin.